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15.1 Building a Customer Service Culture: The Case of Nordstrom

15.1 Building a Customer Service Culture: The Case of Nordstrom

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15.1 Building a Customer Service Culture: The Case of Nordstrom

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15.1 Building a Customer Service Culture: The Case of Nordstrom

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15.1 Building a Customer Service Culture: The Case of Nordstrom

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15.1 Building a Customer Service Culture: The Case of Nordstrom

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15.1 Building a Customer Service Culture: The Case of Nordstrom

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15.1 Building a Customer Service Culture: The Case of Nordstrom

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15.1 Building a Customer Service Culture: The Case of Nordstrom

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15.1 Building a Customer Service Culture: The Case of Nordstrom

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15.1 Building a Customer Service Culture: The Case of Nordstrom

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15.1 Building a Customer Service Culture: The Case of Nordstrom

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15.1 Building a Customer Service Culture: The Case of Nordstrom

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15.1 Building a Customer Service Culture: The Case of Nordstrom

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15.1 Building a Customer Service Culture: The Case of Nordstrom

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15.1 Building a Customer Service Culture: The Case of Nordstrom

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