The real reasons stores such as Nordstrom, CVS and Starbucks are closing in big cities - ABC7 Chicago
The Nordstrom Way- A Review
15.1 Building a Customer Service Culture: The Case of Nordstrom – Organizational Behavior
Can a Department Store Be Modern? That's the Goal at New York's New Nordstrom
Inside Nordstrom's New NYC Store on 57th Street – WWD
Business Case Study: Nordstrom's Culture of Customer Service - Video & Lesson Transcript
Ashly Bridges - District Human Resources Manager - Nordstrom Rack
Nordstrom's Big Department Store Bet - Racked
Nordstrom Tries On a New Look: Stores Without Merchandise - WSJ
What are the best aspects of working at Nordstrom? - Quora
The best employee handbook ever. Nordstrom's unexpected gift to aspiring…, by Nick Caldwell, HackerNoon.com
Nordstrom's: Where Service is a Culture, Not a Department
Luxury Department Stores Are Betting on Booze to Boost Retail - Bloomberg