The HF Healthcare Story
The HF Healthcare Journey: A Timeline of Healing
In 2015, Humanity First took a leap of faith on a country many of us could hardly locate on the map. Ten years later, that leap has evolved into a living, breathing legacy of healing that now spans from Central America to West Africa and East Africa.
It began in May 2015, with a brief phone call from the Chairman of Humanity First USA, Mr. Munum Naeem, asking Mr. Majid Khan to meet him in Philadelphia, Pennsylvania, at the annual gathering of the medical association. Over dinner, he revealed a daring directive from Hazrat Khalifatul Masih V, stating that Humanity First ought to construct a hospital in Guatemala.For Mr. Majid, the word “Guatemala” was so foreign that he first had to search for it on a map. He studied flight routes, traced distances, and quietly asked himself whether this distant place could become part of his life’s work. A few weeks later, he flew there for the first time, landing on 18th June 2015 for a 10‑day visit. Dr. Mahmood Qureshi, then Director of Operations for Humanity First USA, joined him as they surveyed potential sites and envisioned what kind of hospital this remote vision could become.
At that time, Humanity First USA had been offered an old school building by the local municipality, about 20 kilometers west of the historic downtown area of the former Central American capital. The idea was to remodel it into a hospital.After a thorough assessment, investing nearly a million dollars into a building they did not own was too great a risk. A simple change in local policy could render years of work obsolete. On the second visit in August, the executives met with local officials again and explored an alternative. As a result, the strategy shifted from renovating to founding, that began the search for a place Humanity First could truly call home. By October 2015, the organization purchased its own land, clearing the way for a purpose-built, 24/7 hospital designed to serve generations. On June 4, 2016, a simple ceremony was held on a bare patch of earth. There, the foundation stone of Nasir Hospital was laid, a quiet beginning for what would soon become a beacon of hope, healing and humanity for all of Central America.
As the project evolved from a small facility into a full‑scale, round‑the‑clock hospital, it became clear that a new, professional structure was needed to build, own, and manage it. By late 2016, Humanity First initiated the process of creating a separate yet aligned entity that could assume this responsibility with long-term sustainability in mind.As part of its development strategy, Humanity First established HF Healthcare as a subsidiary in the United States in March 2017, marking the first time in its history that such an arrangement has been made. A corresponding branch was formed in Guatemala, and ownership of the land and hospital project was transferred to HF Healthcare.
The ownership transfer brought forth two critical challenges: designing a viable business model and establishing a robust governance structure. To ensure long-term sustainability, the organization could not solely depend on traditional donations.In response, the team developed a hybrid model that blends donations with revenue generated from patient services, paving the way for a self-sustaining future. The aim is to build a facility with the capacity to serve the poorest patients with dignity at little or no cost. HF Healthcare is dedicated to bridging the global health gap by delivering accessible, quality care and prioritizing preventive medicine for those who need it most.
Reflection on a Blessed Arrival: The historic Inauguration of Nasir Hospital
As HF Healthcare refined the business model and prepared to open the hospital’s doors, a moment arrived that would forever be etched in their hearts. Just over two years after the foundation stone was laid, the hospital was ready for its most sacred milestone. On October 23, 2018, Nasir Hospital was inaugurated by His Holiness, Hazrat Mirza Masroor Ahmad, Khalifatul Masih V (aba).
The journey toward the inauguration remains a defining moment for Mr. Majid, CEO of HF Healthcare. Recalling that time with great clarity, he shared:
“The journey to that moment remains etched in my heart, vivid and alive. I can still hear the voice of Dr. Mirza Maghfoor Ahmad, Ameer Sahib of the USA. He asked the question that felt like a dream: ‘Are you ready to receive Huzoor if he comes for the inauguration?’”
The significance of this request was deeply moving for him.
“Tears flowed uncontrollably as the weight of his words sank in,” he reflected. “The thought that our beloved Khalifa would travel to this distant corner of the world for this humanitarian cause was overwhelming. In that moment, my heart swelled with gratitude and awe at the realization that Guatemala, a place so dear to my heart, would soon be graced by the footsteps of Khalifatul Masih for the very first time.”
HF Healthcare was tasked not only with making the hospital fully operational for the inauguration, but also with managing every detail of Huzoor’s visit; from arrival at the airport to departure, from hotel logistics to security, protocol, and on-the-ground coordination. Additionally, HF Healthcare hosted over 400 international guests from 20 countries alongside local dignitaries, arranging their transport, accommodations, and reception.
On October 23, 2018, Nasir Hospital was inaugurated by His Holiness Hazrat Mirza Masroor Ahmad in the Sacatepéquez region. More than 800 guests attended, including ministers, members of parliament, the President of the Constitutional Court of Guatemala, and even a member of the United States Congress who flew from California for this historic occasion. The Spanish‑language media turned out in full force. For HF Healthcare’s Guatemala team, supported by volunteers from the USA and beyond, it was a test of organizational stamina. And, by the grace of Allah, a remarkable success.
Finding Its Footing, Growing Its Reach
It was after the Covid-19 pandemic that the HF Healthcare team felt the hospital had truly “found its footing.” By 2021 and 2022, a stable, confident team had formed, designated doctors, nurses, and staff who believed not just in their jobs but in the mission of the institution. Growth became visible in both patient volume and organizational maturity.
By 2024 and 2025, the progress was dramatic. Nasir Hospital not only achieved sustainability in 2025 but also generated more revenue than any Humanity First donor country—Canada, Germany, the UK, or the USA—had ever raised in a single year.
Yet the goal was never profit. That financial strength translated directly into expanded charity care: more than 170,000 dollars in financial assistance was provided in 2025 alone, enabling over 5,500 patients to receive treatment they could not otherwise afford.
In the same year, the hospital took a bold step into a new phase of development:
- A new inpatient block was built.
- A new initiative, HF PharmaCare, was launched.
- An intensive care unit was established.
- The first satellite clinic opened roughly 40 minutes from the main hospital.
Over the last few years, more than USD 1.5 million has been invested in expanding Nasir Hospital’s facilities, with most of that development concentrated in 2025.
Nasir Hospital is more than a building; it is a place where complex, life‑saving procedures have become routine. Over the past seven years, the hospital has managed intricate surgeries and critical cases, including renal transplants, and has helped hundreds of patients who arrived with little hope of survival return home on their own two feet.Many of those patients and their families now consider Nasir Hospital their second home. They visit not only for medical care, but to see the doctors and staff to whom they feel deeply attached. HF Healthcare regularly invites them to gatherings and celebrations; they come with open hearts, eager to share in the life of the institution that once helped them in their darkest hours.
Dignity at the Heart of Care
One of the most radical ideas at the heart of HF Healthcare’s business model was simple yet profoundly counter-cultural: the rich and the poor would walk through the same doors, sit in the same waiting rooms, and receive care with equal dignity. Guatemalans warn that this vision is doomed to fail. They say that those with means will not sit with those from humble backgrounds and will dismiss the hospital as “not good enough” for them. But HF Healthcare held firm to its belief that dignity should know no boundaries, that every life deserves the same respect, and that compassion could bridge even the deepest divides.
HF Healthcare, therefore, instituted a quiet but powerful policy: staff are not told which patients pay full price and which receive partial or full financial assistance. To the team, a patient is simply a patient. Their inability to pay must never become a barrier to the quality of care they receive or the respect with which they are treated. From the outset, this commitment to dignity has been at the heart of Nasir Hospital’s identity.
People, Skills, and Technology
To serve patients well, HF Healthcare has invested not only in buildings and equipment, but also in its people. Nasir Hospital utilizes modern tools, including digital imaging and advanced technologies, to empower physicians in diagnosis and treatment. However, technology is only as effective as the people who use it.
The hospital encourages its doctors and staff to attend conferences, pursue ongoing education, and participate in regular academic sessions held on site. The goal is clear: no professional working under HF Healthcare should fall behind in modern medical knowledge. From the very architecture of its facilities to the continuous training of its staff, every HF Healthcare project is designed with the patient at the center.
Mission of Mercy
At Nasir Hospital, we believe that healing goes far beyond medicine. While many institutions offer financial aid, we strive for something deeper: we treat every patient as a cherished member of our extended family.
Once, a former colleague, who had served with us for five years, was diagnosed with breast cancer shortly after leaving for personal reasons. Though our formal obligations had ended, our moral ones had not. We welcomed her back with open arms, not as a “case,” but as a sister. She received the highest quality care and the full financial support she would have had as a staff member, because at Nasir Hospital, once you are part of our family, you are always part of our family.
Our compassion also reached an 81-year-old man who arrived in 2025, struggling with both multiple medical complications and dementia. After two weeks of treatment, he had medically recovered, yet he remained alone; sadly, no family came to claim him. While most would have seen an empty bed to fill, we saw a father who needed protection. Instead of discharging him to the streets, the hospital allowed him to stay safe for an additional month, providing warm meals, gentle nursing, and a place of comfort until his relatives were finally found. No policy or insurance plan mandated that decision; the ethos of Humanity First guided it.
Even the youngest lives are woven into our story. Every baby born here is a living legacy. Recently, as we broke ground on our new inpatient block, we invited the first two children ever delivered at the hospital, now five years old, to join us. Watching them hold their small shovels, standing on the very ground where their lives began, was a moment of profound beauty and purpose. It was a powerful reminder of why we do what we do. At HF Healthcare, every life we touch becomes a permanent chapter in our journey of love and service.
Taking the Model to the World
The mission of HF Healthcare extends well beyond its flagship facility in Guatemala. Following the success of Nasir Hospital, the organization was requested by Majlis Ansarullah UK to provide critical project management for the Masroor Eye Institute in Burkina Faso, West Africa.
HF Healthcare oversaw the construction and commissioning of this state-of-the-art vision care facility, which was successfully inaugurated in November 2022, significantly elevating the level of specialized care available to the region.
In 2019, another opportunity arose. A joint Humanity First International, UK, and Canadian hospital project in the Ivory Coast, a neighboring country of Burkina Faso in West Africa, was handed over to HF Healthcare to implement. In November 2021, the foundation stone for the Masroor Centre for Healthcare Ivory Coast was laid in Mahdiabad, on the outskirts of Abidjan. Larger in scale than Nasir Hospital, this new facility is designed to serve not just the local community but the entire West African region. As Nasir attracts patients from across Central America, the Masroor Centre is expected to draw patients from every corner of the Ivory Coast and its neighboring countries once it opens its doors to its first patients.
Looking ahead, HF Healthcare’s vision is expanding once more. The next project under planning is a state‑of‑the‑art eye hospital in the capital of Tanzania, in East Africa.After planting a seed of hope in Central America and driving a premier healthcare initiative in West Africa, HF Healthcare now turns its attention to a new region, carrying with it the same commitment to sustainable, dignified, and high-quality care.The prayer that guides this journey is simple: that HF Healthcare may continue to serve as a helper—Nasir—for as many people as possible, wherever there is need. That it may remain sustainable, yet always generous. That it may honor the trust placed in it by Humanity First, by its donors, by its staff, and above all, by the vulnerable patients who walk through its doors seeking relief.The organization is dedicated to establishing a sustainable, high-quality, and affordable healthcare model that serves as a viable alternative to existing global systems.
Strategic Focus on Africa
Currently, Africa remains a primary area of interest for the organization. This focus is driven by two factors: the continent’s significant unmet medical needs and a broader global strategic shift toward increasing investment in African infrastructure.
While Africa is a central pillar of the current strategy, HF Healthcare’s vision for the next five to ten years transcends specific regions.
Strategic Prioritization and Global Vision
HF Healthcare employs a multi-tiered evaluation process to determine geographical expansion, prioritizing impact, sustainability, and local leadership.
Three key criteria drive HF Healthcare’s country selection process:
- Local Leadership: The initial spark for expansion typically originates from within. HF Healthcare prioritizes regions where the local team demonstrates the passion and initiative required to spearhead large-scale projects.
- Need-Based Analysis: Upon receiving a proposal, the organization conducts a rigorous assessment of the country’s healthcare requirements. The primary question is whether the community currently lacks access to essential medical services.
- Long-Term Sustainability: Beyond immediate need, HF Healthcare evaluates the feasibility of a sustainable model. A country is prioritized only if a high-quality, affordable healthcare system can be maintained there independently over time.
Hope, Healing and Humanity
The success of HF Healthcare is built upon a foundation of profound collective sacrifice, fueled by a diverse community of supporters ranging from children donating 5 dollars of their own pocket money to major philanthropists contributing upwards of millions of dollars. This journey is sustained by hundreds of thousands of individuals who generously offer both their financial resources and their time, consistently stepping forward whenever a need arises.
Central to the organization’s strategy is the belief that capital investment must be paired with operational sustainability. By ensuring each healthcare facility is self-sustaining, HF Healthcare can effectively multiply its impact; without this focus on long-term viability, expansion would remain stagnant. This model allows the organization to transition from a single successful project into a scalable network of care.
Today, HF Healthcare has successfully attended to over 90,000 patients and performed over 1,700 surgeries, with one-quarter of these services dedicated to underprivileged individuals in need.
Ten years ago, initiated with the visionary instruction by Khalifatul Masih, continuing with a phone call, a map search, and a hesitant flight into the unknown has become a growing global template for compassionate, sustainable healthcare, by the grace of Allah, is only just beginning its story of serving mankind.
